Privacy policy

Being open and honest is part of how we do everything here — and that includes how we handle your information. This policy explains, in plain language, what we collect when you visit ivoryandpinegoldens.com or reach out to us, how we use it, and the choices you have along the way.

Ivory & Pine Goldens is a small, family-run breeding program in Indiana, raising English Cream Golden Retrievers in our home. We collect only what we need to answer your questions and help your family find the right puppy. We never sell your information, and we'll always tell you the truth about how it's used.

01The information we collect

We collect two kinds of information: what you share with us directly, and a small amount that's gathered automatically when you browse our site.

Information you share with us

• Contact details — your name, email address, and phone number when you fill out a form on our site, join our waitlist, or email or message us.
• Your message — anything you choose to tell us about your family, your home, or the puppy you're hoping for.
• Waitlist and reservation details — if you reserve a spot, information related to your reservation and deposit. Payment itself is handled by third-party apps, not stored on our site (see section 05).

Information collected automatically

• Usage data — the pages you visit, the links you click, and how you move through the site.
• Device and connection data — your IP address, browser type, and general location (city or region, not a precise address).
• Cookies — small files that help the site work and help us understand what's useful. More on those in section 03.

02How we use your information

We use the information you share for the things you'd expect from a small breeder:

• To respond to your questions and stay in touch about bringing home a puppy.
• To manage our waitlist and keep you updated on upcoming and available litters.
• To send occasional updates or news — only if you've asked to hear from us, and you can opt out anytime.
• To understand how our site is used so we can make it better.
• To keep our site secure and to meet our legal obligations.

We don't use your information for anything unrelated to helping your family, and we don't share it for other companies to market to you.

03Cookies and analytics

Our website is built on HubSpot, and we use cookies and similar technologies to keep the site running smoothly and to see which pages families find most helpful. Some cookies are essential for the site to work; others simply help us understand traffic and improve the experience.

You can control or disable cookies through your browser settings at any time. Just know that turning some of them off may affect how parts of the site behave.

04How we share information

We share a limited amount of information only with the trusted services that help us run our program, and only as much as they need to do their job. These include:

• Our website and email platform (HubSpot), which stores your inquiry and helps us stay in touch.
• Payment apps you choose to use for a deposit, such as Venmo, Zelle, or Cash App (see section 05).
• Analytics tools that help us understand how the site is used.
• Social media platforms, such as Instagram and Facebook, when you choose to interact with us there.

We may also share information if we're required to by law, or where we believe it's necessary to protect our rights, our safety, or the safety of others.

05Payments

If you join our waitlist, the deposit is handled through a third-party payment app you choose — such as Venmo, Zelle, or Cash App — or by cashier's check. We do not collect or store full payment card or bank account numbers on our website. Those transactions take place within the app you select, under that company's own terms and privacy policy. Any remaining balance is due at pickup.

06How long we keep your information

We keep inquiry and waitlist information for as long as we need it to respond to you, manage the waitlist, and support your family — and for a reasonable period afterward for our own records. You can ask us to delete your information at any time (see section 08).

07How we protect your information

We take reasonable steps to keep your information safe, and the platforms we rely on maintain their own security protections. That said, no method of sending or storing information online is completely secure, so while we work hard to safeguard your details, we can't promise absolute security.

08Your choices and rights

Your information is yours, and you're in control of it. You can always:

• Opt out of emails — every update we send includes an unsubscribe link, and you can unsubscribe anytime.
• Access or correct your information — ask us what we have on file, or fix anything that's out of date.
• Delete your information — ask us to remove your details from our records.
• Ask a question — if you're ever unsure how your information is handled, just reach out.

Depending on where you live, you may have additional rights under privacy laws such as the GDPR or CCPA. We'll honor applicable requests — just contact us using the details below.

09Links to other sites

Our website and social media may link to other sites — for example, product recommendations, payment apps, or helpful health resources. We're not responsible for the privacy practices of those sites, so we encourage you to review their policies when you visit them.

10Children's privacy

Our website is intended for adults and is not directed to children under 13. We don't knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we'll remove it promptly.

11Changes to this policy

We may update this policy from time to time as our practices or the law change. When we do, we'll post the revised version here with a new effective date. We encourage you to check back now and then so you always know how your information is handled.